Delivery
All orders will be shipped out within 1-3 business days.
We're shipping worldwide (several countires are excluded).
We ship from Lithuania, European Union. Please consider delivery times to your location.
Shipping cost is calculated during checkout, please fill delivery details and you'll see shipping costs to your address.
We reserve the right to use a different shipping service provider than the one selected at checkout. In any case, the promised minimum shipping service will continue as provided.
Please note: Chocolate, Cookies with Chocolate, Gummi Candy, Marshmallows and Licorice are very heat sensitive products. Please note that heat sensitive items might melt on the way. Please have this in mind if it's hot at your location. Melted items are not eligible for returns. We always advise to place the order for such items when it's cooler at your location.
Due to temperature differences in the summer months, the chocolate can acquire a grey film. This happens due to the cocoa butter in the chocolate. The grey film does not affect the quality of the chocolate and not a refundable reason.
Expiration dates: The best by date on our products is always shown in European format. For example: A product with the best by date 01.07.2025 means that the product is at least durable until 01July 2025. European date standards are: YYYY-MM-DD or DD-MM-YYYY.
Customs: Please also note the customs regulations of your country. If the product you ordered is prohibited in your country, we as a seller do not take any responsibility. Due to our return policy, we can't compensate confiscated products.
Typically, all of our products are allowed in almost all countries, but there might be some cultural differences.
Handling Time: All orders will be shipped with tracked service. Normally delivery takes 5 business days to European countries, and 10 business days to United States. Delivery to distant countries might take up to 3 weeks.
Packaging: All orders will be packed with care to reach you safe and in good condition.
We're accepting 60 day returns for all of our items. If there's a problem with the purchase, buyer should contact us within 60 days after receiving the item.
Only unopened & factory sealed items are eligible for returns.
In most cases we're covering fees associated with shipping. However, we might ask buyer to pay the return shipping in case he has changed his mind or don't need the item any more.