Returns

All products you buy online at tomsgrocery.com, with the exception of Gift Cards, are covered by our returns policy.

If the product you buy from tomsgrocery.com is faulty or if you are not satisfied with it, then we will offer to refund the purchase price, exchange or where possible we will repair the product.

As a reminder, melted heat sensitive products are not eligible for returns, we're advising our buyer to place orders for such items when it's cooler at your location, i.e. Autumn, Winter season.

To make a claim under our Returns Policy, you must contact us with details of the purchase & we will discuss the concern.

You may be required to return the item to us at your cost.

In addition to claims for faulty or defective products, at our discretion we may offer to refund the purchase price where you have simply changed your mind provided you return the product to us unopened, in its original packaging, with proof of purchase and the product is still in a saleable condition.

For certain fresh food items for reasons we are unable to accept these due to having changed your mind.

In providing refunds it will be our discretion to either refunding the purchase price in either the original payment method or store credit / voucher.